Invalid quantity. Please enter a quantity of 1 or more.
The quantity you chose exceeds the quantity available.
Please enter your name.
Please enter an email address.
Please enter a valid email address.
Please enter your message or comments.
Please enter the code as shown on the image.
Please select the date you would like to attend.
Please enter an email address.
Please enter a valid email address in the To: field.
Please enter a subject for your message.
Please enter a message.
You can only send this invitations to 10 email addresses at a time.
$$$$ is not a properly formatted color. Please use the format #RRGGBB for all colors.
Please limit your message to $$$$ characters. There are currently ££££.
$$$$ is not a valid email address.
Please enter a promotional code.
N/A
Sold Out
You have exceeded the time limit and your reservation has been released.
The purpose of this time limit is to ensure that registration is available to as many people as possible. We apologize for the inconvenience.
This is option is not available anymore. Please choose a different option.
Please read and accept the waiver.
All fields marked with * are required.
Please double check your email address. The email address format does not appear valid.
$$$$ requires a number between ££££ and §§§§
US Zipcodes need to be 5 digits.
Please double check your website URL.
All fields marked with * are required.
Your credit card expiration date is in the past.
Your credit card CSC needs to be 4 digits.
Please confirm your order: $$$$ You have selected to Pay by Check.
Click OK to confirm your order.
Please confirm your order: $$$$ You have selected to Pay at the Door.
Click OK to confirm your order.
Please confirm your order: $$$$ You have selected to Pay upon Receiving an Invoice.
Click OK to confirm your order.
Your credit card CSC needs to be 3 digits.
Your billing zip code needs to be 5 digits.
There was a problem saving your address.
There was a problem saving your credit card info.
There was a problem saving your personal information.
Please select the date you would like to attend.
McAfee Secure sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams.
Copying Prohibited by Law - McAfee Secure is a Trademark of McAfee, Inc.
Unknown card type.
No card number provided.
Credit card number is in invalid format.
Wrong card type or credit card number is invalid.
Credit card number has an inappropriate number of digits.
Please enter numbers here.
Please enter an integer value.
Numbers must be less or equal to $$$$
All the required fields have not been filled out. Click OK to proceed without all the required information, or click Cancel to finish entering the missing data.
Sorry, invalid event registration form.
Sorry, invalid event or database error.
Sorry, quantity must be a positive integer.
Sorry, you did not select a valid ticket.
Sorry, invalid event organizer email address.
Your order was canceled.
Thank You. Your order has been successfully completed. Your name and email address have been added to the list of event attendees.
Sorry, that option is sold out.
Sorry, that option is no longer available.
Sorry, there are only tickets of that type still available.
Sorry, you entered an invalid quantity. Please enter a quantity of 1 or more next to the type or types of tickets you would like to purchase.
Sorry, you did not select any tickets to purchase. Please enter a quantity of 1 or more next to the type or types of tickets you would like to purchase.
Sorry, there are no tickets left for this event.
The tickets, ticket quantity or date and time you've requested are no longer available, due to previous sales. Please choose a different date, time or number of tickets and place your order again.
Sorry, one or more of the tickets you requested are no longer available for purchase.
Sorry, you need to select the date you want to attend.
Sorry, the promotional code you entered is not valid yet.
Sorry, the promotional code you entered has expired.
Sorry, the promotional code you entered is not valid.
Your session has expired. Try ordering again.
Sorry, your requested ticket quantity exceeds the number provided by your promotional code.
In today’s work environment, conflicts arise regularly, and the inability to come to a resolution can have negative results. Office drama and workplace conflict affects productivity and morale in measurable ways. The 2008 workplace conflict study commissioned by CPP, publisher of the Myers-Briggs Assessment, documented that US employees spend an average of 2.8 hours per week dealing with conflict. This means approximately $359 billion in paid hours (based on an average hourly wage of $17.95) or the equivalent of 385 million working days every year. Reducing conflict and coaching employees to improve their ability to work together makes sound economic sense. Led by Dale Iverson, founder and principal of JustMediation PLC, learn some of the tools of the professional mediator and negotiation coach to help your business improve productivity and team morale. Distinguish your team with new skills that can add greater value to your organization.
Some of the skills that Dale will cover in her session include:
Interest-based negotiation
Clear and easy ways to create positive emotion in negotiation
Model for a “learning conversation” to improve conflict engagement and resolution resulting in positive outcomes even when a conflict cannot be permanently resolved
About our presenter:
Dale Ann Iverson is founder and principal of JustMediation PLC, a professional corporation offering dispute resolution and collaboration services. Dale mediates through private referral and court and agency-connected ADR programs nationally and state-wide. Dale also works in a variety of workplaces and organizations to help resolve conflict. In addition, Dale currently works as an Adjunct Faculty member at Davenport University in Grand Rapids, Michigan. She is recognized as an award winning thought leader, with significant journal articles and publications that are actively referenced in negotiation courses.
Dale served on the Michigan Supreme Court 1998 Dispute Resolution Task Force, and is a past chair of the ADR Section of the State Bar of Michigan. Dale currently serves on the Executive Committee of the ADR Section of the Grand Rapids Bar Association and is a volunteer mediator for the Dispute Resolution Center of West Michigan. She is a past president of the GRBA where she currently serves on the committee supporting the Association’s charitable foundation, the Justice Foundation of West Michigan. Prior to her shifting the focus of her career to negotiations and conflict resolutions Dale worked for 19 years as a trial Lawyer.
Join us on Thursday, April 21 at Davenport University, 220 E. Kalamazoo in Lansing (free parking behind the building) for this exciting program! Box lunches will be provided.
